Per seat monthly, with a wide incentive band on accepted appointments

USD 1,100 per productive seat per calendar month. Flat. There is no per-appointment, per-call or per-email component in the base.

Term	Basis
Base rate	USD 1,100 per productive seat per calendar month. Flat. There is no per-appointment, per-call or per-email component in the base.
Incentive band	Up to 12% of base billing for the quarter. Payable only where the acceptance rate is 80% or above and the show rate 65% or above for every month in the quarter.
Seat band	Minimum 10 seats. Maximum 40 without a fresh capacity review. Wave plan agreed at contracting.
Billing basis	22 standard working days per month. Part months and mid-month additions pro-rated on seat-days.
Vacant seats	A seat vacated by attrition is billed for up to 3 business days while backfill is arranged. Beyond 5 business days it is not billed until refilled.
Ramp and training	Training and certification before release to live outreach are never billable. Billing starts on the first day of live outreach.
Downtime	Client-side outage of the calendar, sending infrastructure or engagement tool is billable up to 8 hours per month on evidence. Provider-side downtime is not billable.
Quality condition	Two consecutive months below a 70% acceptance rate triggers a written remediation plan and suspends the incentive until acceptance recovers.
Invoicing	Service provider invoices Akontec by the 3rd working day of the following month with the seat register and the appointment register attached.
Payment terms	To be completed at contracting — days from receipt of a correct invoice.
Currency	Invoiced in USD, remitted in INR at the reference rate on the invoice date. Bank charges borne by the party incurring them.
Taxes	Exclusive of GST and of any withholding. Each party bears its own statutory obligations.
Term and notice	Initial term 12 months, auto-renewing. 60 days' written notice on staffed seats.
Exclusivity	The service provider will not take a directly competing outbound engagement onto the same bay or with the same certified representatives during the term.
Data ownership	Every prospect record, account note and sequence history belongs to the client. Nothing is retained, reused or carried to another engagement.
Insurance	Professional indemnity and cyber liability cover appropriate to the seat count, maintained throughout the term and evidenced annually.
Change of control	Written notice within 10 business days of any change in ownership, control or registered address. Akontec may review placement but will not terminate solely on that ground.

Why a flat seat rate and not pay-per-appointment. Paying per appointment puts the entire commercial pressure on volume, which is exactly the pressure that destroys acceptance. A flat seat rate funds the floor properly and puts the performance conversation into the incentive band, where it is gated on quality.

Incentive

The band, and the condition on every row of it

Accepted appointments against target	Incentive	Condition
Below 90%	Nil	—
90 – 99%	4% of base billing	Acceptance 80%+, show rate 65%+, every month
100 – 114%	7% of base billing	Acceptance 80%+, show rate 65%+, every month
115 – 129%	10% of base billing	Acceptance 80%+, show rate 65%+, every month
130% and above	12% of base billing	Acceptance 80%+, show rate 65%+, every month

When the incentive is paid. The quarter closes on its last working day. The client confirms the acceptance and show figures, Akontec verifies the condition for all three months, and the determination is issued in writing with the workings before it is invoiced with the following month's billing.

Evidence

What the invoice pack must contain

An invoice arriving without these attachments is not a correct invoice and the payment clock does not start.

Attachment	Prepared by	Content
Seat register	Provider billing owner	Every seat, representative name, role, territory, deployment date, exit date, seat-days claimed
Appointment register	Provider MIS analyst	Every appointment set in the month: account, contact, date booked, date scheduled, acceptance status, show status
Quality summary	Provider quality analyst	Conversation audit scores, qualification-note review results, audit sample sizes
Suppression evidence	Provider compliance officer	Opt-outs received in the month, and the timestamp each reached the suppression list
Backfill record	Provider delivery manager	Every vacancy in the month, the date it arose, the date it was filled

Disputes

An invoice line is disputed in writing within seven working days of receipt, with the specific seat-days identified. Undisputed lines are paid on the agreed terms regardless. Appointment acceptance disputes run on their own track — see quality and acceptance — and never hold up payment of the base seat invoice.

Next step

The base rate is not exposed to conversion.

The floor is funded whether or not a given week converts. That is deliberate, and it is what makes a consultative outbound floor possible to run.

See the provider economics Apply to deliver